Financial services are facing seismic changes in the wake of COVID-19. For one, up until the pandemic, “using your phone wasn’t a better-enough” option for many consumers, said Ipsos Chief Client Officer Jason Brown during the May 14 Ipsos webinar on the future of financial services. “Now a card is going to be another surface to handle. That threatens the plastic approach.” He said that companies that can connect banking and payments to budgeting will become bigger as people trust in tech companies more.
This was among the topics discussed in our May 14 virtual panel as part of our What the Future program. Brown and other financial expert panelists discussed how credit risk will evolve in a post-COVID-19 world and how digitalization will solve financial challenges in the short term and to overhaul entrenched system challenges.
The first in our WTF: Pandemic series, Oscar Yuan, President of Ipsos Strategy3, led the discussion with Susan Peters, Managing Director of Enterprise Market Research at Bank of America; Jennifer Tescher, President and CEO at Financial Health Network; Christine Parlour, Sylvan C. Coleman Chair of Finance and Accounting at University of California-Berkeley’s Haas School of Business; and Jason Brown, Chief Client Officer at Ipsos US. To see the full conversation, click here.